Welcome to City Pets Vet
Your Veterinarian in Portland, OR
Call us at 503-206-4163
City Pets Vet is a full service veterinary practice located at 3521 SE Division Street. Our goal is to provide state-of-the-art, compassionate care for dogs and cats in a friendly, comfortable neighborhood environment. We are proud to be a part of the Richmond / Clinton community and look forward to extending our services to pet owners throughout Southeast Portland.
At City Pets Vet, we take an individualized approach to your pet’s health care needs based on lifestyle, age and medical history. Always taking time to address your questions and concerns, City Pets Vet works to provide a personalized veterinary care experience.
I'm sure you're all aware that Oregon's mask mandate is lifting this weekend. In light of this, we wanted to share our plans.
For the time being, we have chosen to keep our current policies in place. We will still require face coverings to be worn by staff at all times at City Pets Vet. We will continue to operate with a curbside model, with clients waiting outside or in a vehicle during their pets exams.
Throughout the pandemic, we have taken a very conservative approach to any shift in policy. Our foremost priority has been to protect the health of our clients, and our staff. It is also important we maintain consistency in messaging whenever possible, and prefer not to act until we are confident that any changes we make accurately reflect a new and safe path forward. We would love to see your faces again but, for now, we've decided we're not quite ready for that step.
We'll be closely monitoring our community's case numbers over the coming weeks and will continue to provide updates to any changes in our policies well in advance.
Additionally we are continuing to experience team shortages. Please be patient with our team members as they are trying to help you and your pet as quickly as possible.
1) All prescription refills require a minimum of 48 hours notice. Controlled medications require 72 hours, please plan accordingly. This time allows our team to get provider approval, fill & invoice your medication and contact you when it is ready. If you have an appointments and need refills please let us know ahead of time. We cannot guarantee your medication will be ready to go home at your appointment time without this notice.
2) If you need a refill normally filled by an outside pharmacy, please call the pharmacy directly. At this time we are unable to call in refills. New prescriptions filled by an outside pharmacy will require clients to pick up a written prescription.
3) We are unable to house pets after routine exams due to space and staffing restrictions. Regular appointments are NOT drop off appointments. If you are unable to collect your pet within 10 minutes of the end of your appointment a $30 fee will be applied to your final invoice.
4) We are pleased to share that a new Emergency Veterinary Clinic has been opened up in Southeast Portland Hollywood district. Blue Pearl Specialty and Emergency Pet Hospital. https://bluepearlvet.com/hospi... This should help ease some of the caseload being seen by Dove Lewis and thus reduce wait times for emergency care.
**COVID-19 Updates: 01/03/2022
We thank you for your continued patience and understanding as our team works hard to provide excellent care to your pet. We are continuing our curbside service. Rest assured your pet receives the same compassionate care and attention they would receive as if you were here in the building with them. Feel free to bring a favorite treat with you to your appointment that we may give during the appointment. (Please do not feed treats to pets that are vomiting.)
Please note, masks are required at our facility, please remember to have your mask covering both your nose and mouth in place when interacting with our team. As we enter the winter we will be contending with the regular flu and other illnesses concurrently with COVID-19. Our team will be unable to assist you and your pet without the proper face covering.
Please continue to keep the entryways clear, please DO NOT block doorways and remember to keep at least 6 ft away from others. The medical team will come out to get your pet, keep in mind other pets may need access to the door, please wait a minimum of 6 feet away from the doorway. Thank you for helping to keep everyone safe!
Appointments are not intended to be drop off appointments, we are a small facility and do not have the room to house many pets. This means that our medical team must wait with your pet in an exam room causing delays for other clients.
Please be available by phone and readily available to retrieve your pet when the team has finished with their care. If you are not available when the doctor or team calls it will extend your appointment time and may affect the ability of the team to speak with you while your pet is still in the building. ** We have multiple phone lines, our main number may not appear on your caller ID. Please pick up a blocked call if you are waiting for your pet. If you are unable to retrieve your pet after the doctor's call a day care fee of $30 will be applied to your bill.
Entry into the clinic is limited to pets and team members only. The front door will remain locked at all times. When you arrive, please call the front desk (503-206-4163) or text us at 503-479-4595 so a team member can assist you. We ask that you wait in your vehicle or at least 6 feet from the doors and other patrons. It is important to bring a working and charged cell phone to your appointment. If we are unable to contact you via phone it will be necessary to reschedule your appointment.
FOR SAFETY: Dogs must be on secure (non extendable) leashes. A team member will exchange your leash for ours. Please DO NOT remove your leash until a team member has your pet securely on one of our leashes.
CATS: Must be in a secure carrier. Unacceptable : pillow cases, cardboard boxes, or leash/ harness. We are experiencing off and on construction on Division and we need to ensure the safety of your cat.
We are only accepting electronic payments. We do not be accept Cash or checks . We accept Visa, Mastercard, Amex, Discover and Care Credit.
To pay your bill with Care Credit use this online portal.
For food and medication refills - We will have you pre-pay over the phone so that when you arrive you can call the front desk and a team member will meet you at the door to dispense your items.
Portland Veterinarian | City Pets Vet | 503-206-4163
3521 SE Division St
Portland, OR 97202